Taking Be Connected on the road

One of the things I’ve been personally most proud of in the past year is establishing Good Things Foundation in Australia. In the UK, the Online Centres Network is essential to the way we operate. Together we’re a big club with a shared vision – a shared vision of improving lives using digital as an enabler, and a vision of a better society and a better world as a result. I know this is what we do in the UK because of our research and our evaluation as well as by talking to our Network members and to the people they’re helping. In Australia we’re starting to do this too with a new ‘big club’ – the Be Connected Network.

At the end of April I hosted six Be Connected Network Partner events in Australia – in Perth, Melbourne, and Geelong. It was great to take Be Connected on the road and lovely for me to meet organisations who are, or would like to be, part of the Be Connected Network.

It’s so nice to meet people face-to-face. In this digital world it’s great that I can co-work with people on opposite sides of the world virtually (in Sydney and Sheffield) but it’s also nice to meet people face-to-face sometimes too.

In Perth I loved it when one woman, who was thinking of joining the Be Connected Network said to me “I came along today to find out what the catch is; but there’s no catch!” Indeed there isn’t!

In Melbourne it was great to hear new collaborations starting there in the room with Network Partners talking about sharing resources as well as forming new ideas for how they could achieve more together.

And in Geelong a new cooperation was born between three Network Partners talking about how they could share volunteers and signpost between each other as they all helped people learn basic digital skills in Ballarat.

I was amazed and thankful by people travelling long distances to get to the events.

We talked a lot about all of the grant programmes that Network Partners can apply for – including the $50,000 Network Capacity Building Grants. I’m a bit jealous as we don’t have these grants in the UK, and they’re really going to help us to both innovate and scale across Australia with digital inclusion.

Not everything is perfect – a couple of Network Partners said they had older people they were supporting who didn’t want to set up an email address and therefore they couldn’t register on Be Connected. So we responded and we’ve written this guidance note which is now on our Resources page. All the Network Partners love the free online learning courses on the Be Connected website but wanted to know what new content is coming – so we responded with this overview leaflet. I’m glad the Good Things team in Sydney have been able to respond to these issues and are keeping the conversations going.

The thing that I loved the most is how similar so much of our work is in the UK and Australia. One Australian Network Partner said she had been working for 10 years and didn’t know other organisations helped older people to learn how to use the internet – I’ve heard the exact same thing in England. In Australia and the UK I love hearing the stories about people living in our countries having come from all over the world and now being in touch with relatives back home via the internet. Partners in both countries have told me about the 80 something year old or the 90 something year old who is now buying their pet’s food online or video calling a distant grandchild for the first time.

But most of all I loved hearing the passion from the staff and volunteers about spreading the message that the internet can help people to make their lives a little bit better. And then they just get on with it – be it in Geelong (AU) or Gravesend (UK), or in Perth (AU) or Plymouth (UK).

I’m really glad that Good Things is doing our bit to support community organisations and libraries in Australia, the UK, and in Kenya, to help people thrive in today’s digital world.

Thank you to our Good Things team in Sydney for making me feel so welcome.

Good Things Aus

Good Things Aus – hello world!

NOTE: If you’re in or near Townsville, Gold Coast, Brisbane, Darwin, Adelaide, Sydney or Tamworth, you’re very welcome to come along to one of our upcoming Be Connected events. (Sadly I won’t be there but others from the Good Things Sydney team will be.)

An Australian Big Club With a Shared Vision

As I write this blog I’m literally halfway between Australia and the UK as I travel back following three weeks helping the Good Things Australian team in Sydney. I’m feeling inspired as I reflect on Good Things’ new normal as a Group with a subsidiary on the other side of the world, as well as reflecting on how much we’ve achieved in such a short period of time in Australia.

 

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Me with Good Things’ Data Design Manager Tom and National Director Jess at Parliament House in Canberra

 

Something to shout about

Two really big milestones for our Australian team happened in my last week in Sydney.

We reached 900 Network Partners in our Be Connected Network in just six months – that’s from all over Australia, every State and Territory, and in metro, regional and remote areas. This is a huge achievement and I hope it means that what we have on offer is really attractive. Talking to some of our Network Partners they are also really enjoying being part of something bigger – a big club with a shared vision – and we’re looking forward to providing ongoing advocacy and support for digital inclusion at a hyperlocal level.

We also held our first and only physical face-to-face partner meeting for organisations who are working with us to capacity build the Be Connected network. We’re working with around 10 organisations who come from different geographies and from different types of organisation. Including:

  • In New South Wales, we’re working with Leep – an organisation who are experts in recruiting and motivating volunteers and who are now embedding that expertise in digital mentors.
  • In Western Australia (WA) we’re working with the Australian Seniors Computer Club Association (ASCCA) and two project coordinators from the very North of WA and the very South of WA – both remote areas – and they will be working with organisations wanting to join the Be Connected Network and supporting them mainly via video calls.
  • In Victoria, we’re working with two very different organisations. Lively is a new non-profit start-up linking young unemployed people (18-25) with older people who want help with their internet skills. ECCV (Ethnic Communities Council of Victoria) is a much older organisation who works with social clubs and seniors clubs in Melbourne and Victoria who are from specific ethnic groups.

It was wonderful to meet all of the Capacity Builder projects. We will continue to have webinar meetings face-to-face but we won’t geographically be in the same room again – nor, even in the same time zone (in the Australian Winter there are five time zones across the country).

My reflections on leading and working in a Group really feels like I’m working for two organisations who have the same vision, the same goals and ambition but with different governance, different funders and in an opposite timezone. Working with teams on opposite sides of the world is challenging but also rewarding.

A big thank you

I really need to give huge thanks to Jess Wilson our National Director in Australia who is doing a great job keeping all of the plates spinning from the practical recruitment of network partners to engaging a range of stakeholders and bigger partners. Our plan is to keep the team small in Sydney and for UK staff with relevant knowledge and expertise to help us set up all our digital tools and systems and processes.

A huge thanks also goes to Fran Coleman who is leading the teams in Sheffield (our UK base) to support our Australian counterparts. Both Jess and Fran inevitably spend a lot of time out of the 9-5 just to make sure they can talk to each other.

Ooroo aka goodbye for now

When I’m in Australia there’s all the thrills and excitement of working for a start-up, except this one has a three-year contract with the Federal Government and colleagues in the UK with years of experience. Those thrills come with the knowledge that there’s so much to do, there’s so much opportunity and if you work 24 hours a day you’ll never do what you need to do.

Back in the UK, I have to hit the ground running reporting to the Digital Skills Partnership Board on Tuesday. It’s always great being in the Sheffield office and with our Sheffield team, they’re so positive and so focused and so productive.

My final thoughts as I jet back to the snowy UK is that I really am proud to lead such an effective organisation on both sides of the globe and I couldn’t do it without the support of so many amazing people.

Until next time Sydney…